Refund policy
L & P Golden Goods — Refund & Return Policy
Because many of our items are personalized or custom-made (engraved pet jars, bandanas, sunglass cases, etc.), we're unable to accept returns or exchanges simply due to buyer's remorse or sizing/style preference once production has started.
We will offer a replacement, refund, or store credit if:
- Your item arrives damaged or defective
- There's an engraving/personalization error caused by us (misspelled name, wrong photo, etc.)
- You received the wrong item entirely
Not eligible for refund:
- Errors in personalization details caused by info the customer submitted incorrectly (please double-check spelling/photos at checkout!)
- Change of mind after production has begun
- Minor natural variations in materials (wood grain, engraving depth, etc.) — these are normal for handmade goods
Process:
- Contact us within 7 days of delivery with your order number and photos of the issue
- Approved replacements/refunds are processed within 3–5 business days
- Non-personalized, ready-to-ship items may be returned unused/unopened within 14 days for store credit
Non-refundable: shipping costs, unless the error was ours.
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